Terms of purchase

This User Agreement forms a binding legal contract between you (either as an individual or on behalf of an entity) and Heleos s.r.o  (Tax nr.: SK2121284187) (“the Company”, “we”, “us”, or “our”), regarding your access to and use of the govapestore.com website, along with any related media forms, channels, mobile websites, or mobile applications connected to it (together referred to as the “Website”). Our company is officially registered in Slovakia, with our main office located at Moča 173 946 37 Moča. By accessing the Website, you acknowledge that you have read, understood, and agree to adhere to these Terms of Use. SHOULD YOU DISAGREE WITH ANY PART OF THESE TERMS, YOU MUST IMMEDIATELY STOP USING THE WEBSITE.

We may introduce additional terms, conditions, or documents related to the Website usage, which are hereby included by reference. We hold the discretion to update or modify these Terms of Use periodically. Any changes will be indicated by revising the “Last updated” date of these Terms of Use, and you relinquish any right to direct notification of such updates. It is your responsibility to review the Terms regularly to stay informed of any changes. By continuing to use the Website after updates are posted, you accept and agree to the revised Terms.

The content and services offered on the Website are not designed for distribution to, or use by, any individual or entity in jurisdictions or countries where such distribution or use would conflict with local laws or regulations, or subject us to additional registration requirements within such jurisdictions or countries. Therefore, individuals who opt to access the Website from other locations do so on their initiative and are responsible for compliance with local laws, to the extent that local laws are applicable.

The Website is intended for use by individuals who are at least 18 years old. Minors under the age of 18 are prohibited from using or registering on the Website.

INTELLECTUAL PROPERTY OWNERSHIP

The Website is exclusively owned by us, encompassing all source code, databases, functionality, software, website designs, audio, video, text, images, and graphics on the Website (collectively referred to as the “Materials”) as well as all trademarks, service marks, and logos contained therein (referred to as the “Trademarks”). These Materials and Trademarks are owned, controlled by, or licensed to us and are safeguarded by copyright, trademark, and various other intellectual property laws, including those of the United States, international copyright statutes, and global conventions. The Materials and Trademarks are made available on the Website strictly for your informational and personal use. Except as explicitly allowed under these Terms of Use, no element of the Website, nor any Materials or Trademarks, may be copied, reproduced, compiled, republished, uploaded, posted, publicly displayed, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our explicit prior written consent.

Subject to your compliance with these Terms of Use, we grant you a limited, non-exclusive license to access and use the Website and to download or print a portion of the Materials that you have rightfully accessed solely for your personal, non-commercial purposes. We retain all rights not specifically granted to you regarding the Website, the Materials, and the Trademarks.

USER COMMITMENTS

By engaging with the Website, you affirm and guarantee that: (1) the registration details you provide are truthful, precise, up-to-date, and complete; (2) you will ensure the information remains accurate and will update your registration details as needed; (3) you possess the legal authority and agree to adhere to these Terms of Use; (4) you are of legal age in your jurisdiction and not considered a minor; (5) your access to the Website will be direct and not through automated, non-human methods such as bots or scripts; (6) the Website will not be used for any unlawful or unauthorized activities; and (7) your use of the Website will comply with all relevant laws and regulations.

Should any information you provide prove false, outdated, incomplete, or inaccurate, we reserve the right to suspend or terminate your account and deny you access to the Website, either in part or in full, now and in the future.

ACCOUNT REGISTRATION

Registration on the Website may be necessary. You are responsible for maintaining the confidentiality of your password and account and for all activities that occur under your account. We reserve the right to delete, reclaim, or alter a username you have chosen if we, in our sole discretion, deem it inappropriate, offensive, or otherwise objectionable.

PRODUCT DISPLAY

We strive to accurately represent our products’ colors, features, specifications, and details as much as possible. However, we cannot guarantee that your device’s display will accurately portray the true colors and details of the products. The availability, accuracy, reliability, and completeness of product descriptions are not guaranteed, and products are subject to availability. We reserve the right to discontinue any product at any time without notice. Prices for products are subject to change without notice.

TRANSACTIONS AND PAYMENTS

You commit to providing accurate, up-to-date, and complete information for all transactions conducted on the Website. As required, sales tax will be applied to your purchases. We reserve the right to modify prices at any moment, and all transactions will be conducted in Euros.

You are responsible for covering all costs at the current rates for your purchases, including any relevant shipping fees. Upon order placement, you authorize us to bill the payment method you’ve selected. We also retain the authority to adjust pricing errors or inaccuracies, even post-payment.

Payment for products can be made through the following methods:

1. Payment upon delivery – Note that this option may incur additional fees, which vary by country. Please verify at the time of purchase.
2. Bank transfer to our account in Slovakia.
3. Online payments via credit card through MasterCard, Visa, Maestro.

We reserve the right to decline any orders and may, at our discretion, limit or cancel quantities bought per individual, per household, or per order. This includes orders by the same customer account, the same credit card, and/or orders that use the same billing or shipping address. We may restrict or prohibit orders that, in our judgment, seem to be placed by dealers, resellers, or distributors.

SHIPPING, WARRANTY, AND RETURNS SHIPPING:

Ensure the delivery address and contact number you provide are accurate.

We are not liable for delivery failures or lost parcels due to incorrect addresses. If a parcel is returned because of an incorrect address, you are eligible for a refund minus the shipping costs. Should you request re-delivery to a new address, additional shipping fees apply.

Currently, we exclusively ship to the following countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Netherlands, Croatia, Ireland, Poland, Latvia, Lithuania, Luxembourg, Malta, Germany, Italy, Portugal, Romania, Spain, Switzerland, Sweden, Slovakia, Slovenia.

We cannot be held responsible for packages left at the door or in unsecured locations at your request. We advise arranging a secure delivery method. If a package is marked as delivered but not received, contact the delivery service to file a complaint immediately.

In case of receiving a damaged parcel, refuse it and request a damage report from the courier. This assists in claiming the value of lost items and processing your refund.

We reserve the right to refuse future Cash on Delivery (COD) orders in case the customer fails to accept the delivery. In such cases, future purchases can only be completed via card payment.

In case of any issues with the delivered products, claims can only be processed with an official report filed by the courier service at the time of delivery.

UNCLAIMED RETURNED ORDERS

If a paid but unclaimed product is returned to us, we reserve the right to charge shipping costs for resending the item. In the case of a refund under our money-back guarantee, any shipping costs (including those for free shipping promotions) will be deducted from the refunded amount.

WARRANTY TERMS AND RETURN GUIDELINES

Upon receiving your order, we request that you promptly test each disposable item.

Certain items, such as an electronic cigarette, are classified as non-durable goods with a finite usage period. For warranty claims, please contact us via email immediately upon discovery of any defect, either at the point of delivery or within 48 hours of courier delivery. Given the single-use nature of disposable items, they cannot be serviced or reused, hence we offer a limited operational warranty of 48 hours post-receipt. Warranty claims must adhere to the outlined process. Should a defect arise, you have two options:

1. Return the defective item to us for inspection. Upon verification of the fault, we will replace the item at no additional cost, subject to availability.
2. Alternatively, provide a video demonstration of the defect. If validated, we will issue a voucher equal to the product’s value for use on a future purchase.

Please note, the estimated number of puffs per product is an approximation; actual usage can vary based on individual usage patterns. One puff is estimated to last between 0.3 to 0.45 seconds. We do not accept complaints based on product capacity or battery life, especially as battery efficiency decreases below 15 degrees Celsius. A flashing lower LED indicates a depleted battery, and such complaints are not acknowledged. Replacement of defective electronic cigarettes is subject to stock availability. If unavailable, a voucher equivalent to the purchase price will be provided.

Return shipping costs are the responsibility of the customer and must be sent via post in the original packaging. The sender bears the risk of package loss. Claims will be processed within 15 working days following the claim submission and product return. These warranty rights apply solely to delivery issues, not damages caused by user error.

The warranty only covers product defects and does not extend to damage caused by or to other items. In the event of a defect, replacements will be issued promptly, subject to stock availability. If out of stock, a voucher for the purchase price will be offered for use in our store.

Returns must be initiated within 14 days, with return shipping costs covered by the customer. For hygiene reasons, only unopened vape products are eligible for return.

Return address:

Fulfillment centre
Fullpost s.r.o - HEL
943 01 Štúrovo, Svätého Štefana 10.
Slovakia

AGE VERIFICATION POLICY FOR DELIVERY

Our delivery partners may require proof of age at the time of delivery or beforehand to ensure compliance with legal age requirements for purchasing our products. This step is crucial for responsible sales and adherence to laws governing age restrictions on certain goods.

WEBSITE OVERSIGHT

We maintain the right, though not the obligation, to oversee the Website for any breaches of these Terms of Use and to take suitable legal action against anyone who violates these terms or the law, including reporting offenders to law enforcement as necessary. We may, at our discretion, limit access, refuse service, disable or remove content or accounts that we find excessively large or burdensome to our systems, or otherwise manage the Website in a way that protects our rights and property while ensuring its smooth operation.

PRIVACY AND DATA PROTECTION

Your privacy and data security are of utmost importance to us. We encourage you to read our Privacy Policy at https://govapestore.com/privacy-policy/ , which is an integral part of these Terms of Use. By engaging with the Website or its services, you consent to the practices described in our Privacy Policy. The Website and its services are hosted in Slovakia. Accessing our services from regions with different data protection laws implies your agreement to transfer and process your data in Slovakia, in line with our operational standards and compliance with local regulations.

DURATION AND TERMINATION OF TERMS

These Terms of Use are effective for as long as you utilize the Website. We reserve the unilateral right to restrict or terminate your access to the Website and its services, including blocking specific IP addresses, at any time and without notice or liability, for any reason or no reason at all. This includes, but is not limited to, violations of any representations, warranties, or agreements outlined in these Terms or any applicable laws or regulations. We may also terminate your participation in the Website, delete your account, and remove any content you have posted, at our discretion and without prior warning.

Should your account be terminated or suspended, you are forbidden from creating a new account under your name, a pseudonym, or on behalf of someone else. We also reserve the right to take legal action, including civil, criminal, and injunctive redress, following account termination or suspension.

CHANGES AND INTERRUPTIONS

We hold the right to alter, pause, or discontinue any aspect of the Website at our discretion, without prior notice. While we are not obligated to maintain current information on the Website, we reserve the right to modify or cease the Website’s services at any time. We are not liable for any impact these changes may have on you or any third party.

The availability of the Website and its services is not guaranteed to be uninterrupted or error-free. Maintenance, technical issues, or other factors may lead to temporary unavailability or disruptions. We may modify, suspend, or discontinue the Website or its services without prior notice, and we are not liable for any resulting loss or inconvenience. These Terms do not obligate us to maintain, support, update, or provide corrections to the Website or its services.

APPLICABLE LAW

These Terms are governed by the laws of Slovakia, excluding the United Nations Convention of Contracts for the International Sale of Goods. If you are a consumer residing in the EU, you are also protected by mandatory provisions of the law of your country of residence. Both you and Heleos s.r.o. agree to the non-exclusive jurisdiction of the courts of Slovakia, allowing for the protection of consumer rights either in Slovakia or within the EU country of your residence.

CORRECTION NOTICE

We acknowledge that the Site may contain typographical errors, inaccuracies, or omissions related to our Marketplace Offerings, including but not limited to product descriptions, pricing, availability, and other pertinent information. We reserve the right to correct any such errors, inaccuracies, or omissions and to update or change information on the Site at any time without prior notice.

DISCLAIMER OF WARRANTY

The Site is provided on an “as-is” and “as-available” basis. Your use of the Site and its services is at your sole risk. To the maximum extent permitted by applicable law, we disclaim all warranties, either express or implied, in relation to the Site and your use thereof. This includes, without limitation, any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant the accuracy, completeness, or reliability of the content provided on the Site or on any sites linked to this Site. We shall not be liable for:

1. Any inaccuracies, errors, or omissions in the content and materials,
2. Any personal injury or property damage resulting from your access to and use of the Site,
3. Unauthorized access to or use of our secure servers and/or any personal or financial information stored therein,
4. Interruptions or cessation of transmission to or from the Site,
5. Any bugs, viruses, trojan horses, or similar malware which may be transmitted to or through the Site by any third party, and
6. Any errors or omissions in content or for any loss or damage incurred as a result of the use of any content posted, transmitted, or otherwise made available via the Site.

Furthermore, we do not endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Site or any hyperlinked website, nor will we be a party to or in any way monitor any transaction between you and third-party providers of products or services. Exercise caution and use your best judgment in all transactions.

LIMITATION OF LIABILITY

Under no circumstances shall we, or our directors, employees, or agents, be liable for any direct, indirect, incidental, special, punitive, or consequential damages, including but not limited to lost profits, lost revenue, loss of data, or other damages arising from your use of the Site, regardless of whether we have been advised of the possibility of such damages.

USER DATA RESPONSIBILITY

We will maintain certain data you transmit to the Site for managing the Site’s performance and data related to your use of the Site. Despite performing regular data backups, you are solely responsible for the data you transmit or that relate to your activities on the Site. We shall not be liable for any loss or corruption of such data, and you waive any right to take action against us in the event of any such loss or corruption.

ELECTRONIC COMMUNICATIONS AND AGREEMENTS

Engaging with the Website, including sending emails and filling out online forms, constitutes electronic communication. By interacting with us electronically, you consent to receive communications from us in the same manner. All contracts, notices, disclosures, and other communications that we provide to you electronically meet any legal requirement that such communications would satisfy if they were in a physical written form. YOU AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND RECORDS, AND TO THE ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR THROUGH THE WEBSITE. You waive any rights or requirements under any laws in any jurisdiction which demand an original signature or the retention of non-electronic records, or to payments or the granting of credits by any means other than electronic methods.

GENERAL PROVISIONS

These Terms of Use, along with any additional policies or operating rules posted by us on the Website, constitute the entire agreement between you and us. Our failure to exercise or enforce any right or provision of these Terms shall not act as a waiver of such right or provision. These Terms are fully enforceable and operable under applicable law. We may transfer our rights and obligations under these Terms to any party at any time without notice to you, and we are not liable for any loss, damage, delay, or failure caused by events beyond our reasonable control. If any part of these Terms is found to be invalid or unenforceable, that part is to be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties, and the remaining sections shall remain in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and us as a result of these Terms or your use of the Website. These Terms will not be interpreted against the drafting party. You waive any defense you might have based on the electronic form of these Terms and the lack of a signature by the parties hereto to execute these Terms.

DISPUTE RESOLUTION

For dispute resolution or consumer complaints, the Slovak Trade Inspection (SOI) serves as the authority for out-of-court settlements. Disputes can be addressed online through the SOI, located at Bajkalská 21/A, 827 99 Bratislava 27, which also oversees our company’s compliance with regulations.

CONTACT INFORMATION

For any complaints or inquiries regarding the Website, or to obtain further information about our services, please reach out to us directly.

Heleos s.r.o
Moča 173 946 37 Moča
Tax nr.: SK2121284187

hello@govapestore.com

1. Introduction 
   
   Welcome to GoVapeStore.com. Your privacy and the security of your personal data are of paramount importance to us. This Privacy Policy outlines our practices concerning the collection, use, and sharing of your personal information. By using our services, you agree to the processing of your data in accordance with this policy.
   
   
   
2. Personal Information Collection 
   
   We collect various types of personal information to provide and improve our services to you. Here are the details of what we collect: 
   
   

   Information Type	Method of Collection	Purpose of Collection
   Name	Account registration, Order placement	To identify you and personalize our communication
   Address	Order placement	For shipping and billing purposes
   Email address	Account registration, Newsletter subscription	To send order confirmations, updates, and promotional offers
   Phone number	Account registration, Order placement	To contact you if there’s an issue with your order
   Payment details	During purchase	To process payments (Note: We do not store full credit card details)

3. Use of Personal Information 
   
   Your personal data is used for the following purposes:
   • To fulfill your orders and provide the services you request.
   • To communicate with you about your account or transactions with us.
   • To send you information about changes to our terms, conditions, and policies.
   • To detect, prevent, and respond to fraud, intellectual property infringement, violations of our Terms of Service, or other misuse of our services.
   • To send system messages, such as cart abandonment reminders, shipping updates, and other emails directly related to the use of our services. These communications are essential for the proper functioning of the service and are sent on the basis of our contractual obligations or legitimate interest. Marketing-related messages are sent only with your explicit consent.

     
     We process your personal data on the following legal bases:

     • Your consent, which you can withdraw at any time.
     • The necessity to fulfill our contractual obligations to you.
     • Compliance with our legal obligations.
     • Our legitimate interests, such as in improving our services and managing legal issues.
       
       
       

    
4. Data Retention 
   We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
   • The length of time we have an ongoing relationship with you and provide our services to you.
   • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them).
   • Whether retention is advisable considering our legal position (such as regarding applicable statutes of limitations, litigation, or regulatory investigations).
     
     
     
5. Data Sharing and Disclosure 
   
   We do not sell or rent personal data to marketers or unaffiliated third parties. We share your personal data with trusted entities, as outlined below: 
   
   Recipient CategoryPurpose of Sharing

   Delivery Services	To deliver products you have ordered
   Payment Processors	To process your payments and secure your transactions
   Legal Authorities	If required by law or in response to legal process

    

   Please note that this is a simplified version of a Privacy Policy and should be further developed to include more specific language, particularly around the legal bases for processing and the specifics of data sharing. It is also essential to ensure that the policy is compliant with all relevant data protection laws, including but not limited to the GDPR if operating within or targeting residents of the European Union.

   
   We may also share your information in the context of a sale of our business, to enforce our rights, to protect our property, or to protect the rights, property, or safety of others, or as needed to support external auditing, compliance, and corporate governance functions.
   
   
6. International Data Transfers
   
   
   • GoVapeStore.com operates globally, so it may be necessary to transfer your personal information to countries outside the European Economic Area (EEA). In such cases, we ensure that adequate protection is provided for your data and that transfer is performed in compliance with applicable data protection laws.
     
     
     
7. Data Subject Rights 
   
   You have certain rights regarding your personal data, including the following:
   • The right to access your personal data.
   • The right to correct any inaccurate or incomplete personal data.
   • The right to delete your personal data (“right to be forgotten”).
   • The right to restrict or object to the processing of your data.
   • The right to data portability, allowing you to obtain and reuse your data for your own purposes across different services.
   • The right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

   To exercise any of these rights, please contact us using the contact details provided in the Contact Information section of this policy.
   
   
8. Data Security
   
   
   • We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data transmitted, stored, or otherwise processed. We aim to ensure the ongoing confidentiality, integrity, availability, and resilience of processing systems and services.
     
     
     
9. Use of Cookies and Tracking Technologies
   
   
   • Our website uses cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. We use cookies to enhance your experience, gather general visitor information, and track visits to our website. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
     
     
     
10. 1. Children’s Privacy
       
       
       
    • GoVapeStore.com does not knowingly collect or solicit any information from anyone under the age of 18. We do not knowingly allow such persons to register for our service. If we become aware that we have collected personal data from a child under age 18 without verification of parental consent, we take steps to remove that information from our servers. Furthermore, we do not provide services to individuals under the age of 18, and our website contains mechanisms to prevent their registration and use of our services.
      
      
      
11. 1. Policy Updates
       
       
       
    • We reserve the right to update or change our Privacy Policy at any time. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. We will notify you of any significant changes to our Privacy Policy through the email address you have provided us or by placing a prominent notice on our website.
12. 1. Contact Information
       
       
    • If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us at:
      • Email: hello@govapestore.com
      • Postal Address:Heleos s.r.o
        946 37 Moča, č. 173
      • Phone: [+421 944 866 452] We will make every effort to resolve your concerns.
13. 1. Regulatory Authority
       
       
       
    • For residents of Slovakia or individuals whose data we process in Slovakia, the supervisory authority for data protection matters is the Office for Personal Data Protection of the Slovak Republic. If you feel that your data protection rights have been breached, you have the right to lodge a complaint with the regulatory authority.
      
      
14. 1. Effective Date
    • This Privacy Policy is effective as of 2023.11.07. Any changes to our Privacy Policy will be communicated through our website and will reflect the updated effective date.

    Please ensure that the contact information and effective date are accurate and reflect the current status of “GoVapeStore.com”. The regulatory authority mentioned is based on the provided location of Slovakia, and it’s important to verify that this is the correct supervisory authority for your specific situation.

    Thank you for choosing GoVapeStore.com. We are committed to continuously improving our practices to ensure that your privacy is respected and protected. We believe that your trust in our services is paramount, and we strive to use your personal information to enhance your experience while maintaining the highest standards of privacy and data protection.

    Should you have any further inquiries or require more detailed information about our Privacy Policy, please do not hesitate to reach out to us. Your feedback is invaluable to us as we continue to refine our privacy practices and safeguard your personal data.

    
    
    

     

    Warm regards,

    GoVapeStore.com Team